Kaisori Cancellation Policy

At Kaisori, every product is handcrafted by skilled artisans and most of our collections are created exclusively on a pre-order basis. Each piece is made especially for you using traditional craft techniques, and production begins soon after your order is confirmed. Since every order is individually handcrafted, artisan time, raw materials, and craftsmanship are committed specifically to your purchase.

By placing an order with Kaisori, you acknowledge and agree to the following cancellation policy.

1. Cash on Delivery (COD) Orders

• Confirmed COD orders cannot be cancelled.
• No refunds or cancellations are permitted for confirmed COD orders.

2. Cancellation Within 7 Days of Order Confirmation

Orders cancelled within 7 days of confirmation will incur a 30 % cancellation charge.

This amount covers:

• Artisan allocation
• Procurement of raw materials
• Production planning
• Administrative and payment processing costs

The remaining eligible amount will be refunded to the original mode of payment after applicable deductions.

3. Cancellation After 7 Days

Orders cancelled after 7 days of confirmation, but before the product enters the final stage of production, will incur a 50% cancellation charge.

By this stage, substantial artisan labour, materials, dyeing, weaving, printing, embroidery, or finishing processes have already been completed specifically for your order.

4. Final Stage of Production

Once a product has entered the final stage of production (approximately 70% complete), no cancellations or refunds will be accepted.

As each product is handcrafted specifically for the customer, it cannot be repurposed or resold as standard inventory.

Production Timelines & Handcrafted Nature of Our Products

Every Kaisori creation is handmade by artisan communities across India using traditional techniques, including handloom weaving, hand block printing, embroidery, and natural or handcrafted dyeing processes.

Unlike machine-made products, handcrafted production depends on several external factors beyond our control, including:

• Weather conditions affecting dyeing and drying
• Seasonal humidity and monsoons
• Natural dye processes requiring additional drying time
• Artisan availability and cluster-specific production schedules
• Festival closures and regional holidays
• Quality inspections and reworking when required

While we always strive to deliver within the estimated timelines, these factors may occasionally result in production delays.

Our Commitment to Quality

At Kaisori, we never compromise on craftsmanship.

If, during production or quality inspection, we find that a product does not meet our quality standards, we will remake or rework the product entirely at our own cost before dispatching it.

Although this may extend the delivery timeline, it ensures that you receive a handcrafted product that reflects the quality and authenticity we promise.

Accordingly, delays arising from the handcrafted production process, quality improvements, artisan availability, weather conditions, natural dye processes, or other production-related circumstances shall not be considered grounds for cancellation or refund.

Special Occasion Orders

If your purchase is intended for a wedding, festival, gifting occasion, or any time-sensitive event, please inform us before or at the time of placing your order by leaving a note with your order or contacting our customer support team.

We will make every reasonable effort to prioritize your order wherever production schedules permit.

However, because every product is handcrafted and produced within artisan clusters, expedited production cannot be guaranteed, and we request customers to place such orders well in advance.

Order Acceptance

By placing an order with Kaisori, you acknowledge that:

• You are purchasing a handcrafted, made-to-order product.
• Production begins shortly after your order is confirmed.
• You have read, understood, and accepted this Cancellation Policy.
• You understand that handcrafted production timelines may vary due to artisan processes, quality requirements, weather conditions, and other production-related factors.
• You agree that production-related delays do not constitute valid grounds for cancellation or refund.

We thank you for supporting India's artisan communities and for appreciating the time, skill, and craftsmanship that go into creating every Kaisori piece.