Manufactured by: Kaisori across artisan clusters of India.

Registered Office: E1103 Purva 270 C v Raman Nagar , Bengaluru 560093

Country of Origin: India

Hand wash separately in cold water with mild detergent or dry clean the product Dry in the shade only. For mixed yarns like silk cotton, we recommend dry cleaning after a few wears.

Shrinkage: Most of our sarees are pre- shrunk owing to usage of natural dyes to but there could be a minor shrinkage and it should be accounted for.

Variations and irregularities in the fabric are a hallmark of the hand-weaving and hand-blockprint process, enhancing its beauty and charm.

Kaisori Cancellation Policy

At Kaisori, every product is handcrafted by skilled artisans and most of our collections are created exclusively on a pre-order basis. Each piece is made especially for you using traditional craft techniques, and production begins soon after your order is confirmed. Since every order is individually handcrafted, artisan time, raw materials, and craftsmanship are committed specifically to your purchase.

By placing an order with Kaisori, you acknowledge and agree to the following cancellation policy.

1. Cash on Delivery (COD) Orders

• Confirmed COD orders cannot be cancelled.
• No refunds or cancellations are permitted for confirmed COD orders.

2. Cancellation Within 7 Days of Order Confirmation

Orders cancelled within 7 days of confirmation will incur a 30 % cancellation charge.

This amount covers:

• Artisan allocation
• Procurement of raw materials
• Production planning
• Administrative and payment processing costs

The remaining eligible amount will be refunded to the original mode of payment after applicable deductions.

3. Cancellation After 7 Days

Orders cancelled after 7 days of confirmation, but before the product enters the final stage of production, will incur a 50% cancellation charge.

By this stage, substantial artisan labour, materials, dyeing, weaving, printing, embroidery, or finishing processes have already been completed specifically for your order.

4. Final Stage of Production

Once a product has entered the final stage of production (approximately 70% complete), no cancellations or refunds will be accepted.

As each product is handcrafted specifically for the customer, it cannot be repurposed or resold as standard inventory.

Production Timelines & Handcrafted Nature of Our Products

Every Kaisori creation is handmade by artisan communities across India using traditional techniques, including handloom weaving, hand block printing, embroidery, and natural or handcrafted dyeing processes.

Unlike machine-made products, handcrafted production depends on several external factors beyond our control, including:

• Weather conditions affecting dyeing and drying
• Seasonal humidity and monsoons
• Natural dye processes requiring additional drying time
• Artisan availability and cluster-specific production schedules
• Festival closures and regional holidays
• Quality inspections and reworking when required

While we always strive to deliver within the estimated timelines, these factors may occasionally result in production delays.

Our Commitment to Quality

At Kaisori, we never compromise on craftsmanship.

If, during production or quality inspection, we find that a product does not meet our quality standards, we will remake or rework the product entirely at our own cost before dispatching it.

Although this may extend the delivery timeline, it ensures that you receive a handcrafted product that reflects the quality and authenticity we promise.

Accordingly, delays arising from the handcrafted production process, quality improvements, artisan availability, weather conditions, natural dye processes, or other production-related circumstances shall not be considered grounds for cancellation or refund.

Special Occasion Orders

If your purchase is intended for a wedding, festival, gifting occasion, or any time-sensitive event, please inform us before or at the time of placing your order by leaving a note with your order or contacting our customer support team.

We will make every reasonable effort to prioritize your order wherever production schedules permit.

However, because every product is handcrafted and produced within artisan clusters, expedited production cannot be guaranteed, and we request customers to place such orders well in advance.

Order Acceptance

By placing an order with Kaisori, you acknowledge that:

• You are purchasing a handcrafted, made-to-order product.
• Production begins shortly after your order is confirmed.
• You have read, understood, and accepted this Cancellation Policy.
• You understand that handcrafted production timelines may vary due to artisan processes, quality requirements, weather conditions, and other production-related factors.
• You agree that production-related delays do not constitute valid grounds for cancellation or refund.

We thank you for supporting India's artisan communities and for appreciating the time, skill, and craftsmanship that go into creating every Kaisori piece.

At Kaisori, every product is handcrafted with care, reflecting the rich heritage and skill of Indian artisans. While we strive to ensure your order reaches you in perfect condition, we understand that concerns may occasionally arise. Here’s how we address such situations:

No Refunds — Only Store Credit or Exchange

We do not offer cash refunds.
In case of a genuine issue, we offer store credit or facilitate an exchange, subject to the conditions outlined below.

Eligibility for Return or Exchange

You may initiate an exchange within 2 days from the date of delivery.

You must notify us within 48 hours of receiving the product by emailing clear photos and a short video of the issue to 📧 kaisoriorders@gmail.com.

Requests raised after 7 days of delivery will not be accepted.

Returned products must be unused, in their original packaging, with tags and invoice intact.

Exchange / Store Credit Process/ Refunds

• Once your return/exchange request is approved, we will issue a store credit equal to the product value (excluding shipping charges).

• This credit can be used for a fresh purchase on 🌐 www.kaisori.com.

• Any other refund other than store refund will take 10 to 15 working days

Please note:

• Store credits cannot be encashed.

• They cannot be used for offline purchases, exhibitions, or pop-up events.

• All to and fro courier charges will be borne by the customer and adjusted against the store credit or exchange value.

• Only one exchange per order is permitted. For additional exchanges, further courier costs will also be borne by the customer.

Not Eligible for Return or Exchange

Products that have been altered by the customer (e.g., blouse pieces cut, falls stitched, tassels added).

Minor colour or design variations, which are part of the handmade process and not considered defects.

Custom-made or pre-order products, unless received in a damaged condition.

Products that are used, damaged post-delivery, or returned without original packaging and tags.

Return Shipping Address

Kaisori India
Purva 270, E1103
C V Raman Nagar (Nagavarapalya)
Bangalore – 560093
📧 kaisoriorders@gmail.com

Third-Party Purchases

This return policy applies only to purchases made directly on www.kaisori.com.
If your purchase was made through a third-party marketplace, please refer to that platform’s return policy.

Need Help?

For any queries or assistance, we’re happy to help.
📧 Email us at kaisoriorders@gmail.com

Disclaimer

Kaisori reserves the right to amend or update this policy at any time.
Please refer to our website for the most current version.

We appreciate your support for handcrafted Indian traditions and our artisan communities.

Frequently Asked Questions (FAQs) – Kaisori

Are all Kaisori sarees ready to ship?

No. Most Kaisori sarees are made-to-order and handcrafted by artisan clusters across India. Each product page clearly mentions whether the saree is ready to ship or on pre-order, along with the estimated timeline.

Why do pre-orders take time?

Our sarees are not mass-produced. They are handwoven, hand-dyed, hand-printed, or hand-embroidered. Weather conditions, yarn availability, and loom schedules can affect timelines. Ethical, slow production takes time.

Where can I check the delivery timeline for my order?

The estimated delivery timeline is mentioned on the product page, in your order confirmation email, and in follow-up emails. For specific updates, please write to kaisoriorders@gmail.com.

I haven’t received an update. What should I do?

Please email us at kaisoriorders@gmail.com with your order number. Email is the fastest and most reliable way to reach us as all communication is tracked.

Do you offer Cash on Delivery (COD)?

Yes, COD is available on select products and locations. Availability will be shown at checkout.

Can I cancel or modify my order?

Ready-to-ship orders may be eligible for cancellation before dispatch. Pre-order or made-to-order sarees cannot be cancelled once production has begun.

What is your return or exchange policy?

We accept exchanges or returns only in case of defects or damage reported within the specified time frame. Minor variations in colour, weave, or print are natural to handcrafted products and are not considered defects.

Why does the saree look slightly different from website images?

All sarees are handmade using natural fibres and dyes. Slight differences are inherent to handcrafted textiles and part of their beauty.

Do you issue store credit?

Yes. In eligible cases, store credit may be issued and can be redeemed on future purchases as per communicated terms.

How do I contact customer support?

Email: kaisoriorders@gmail.com (recommended). WhatsApp support is available during business hours for quick queries on +91 9964042996

Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping charges, duties, and timelines vary by location.

Why should I choose Kaisori?

By choosing Kaisori, you support Indian artisans, handloom traditions, natural fibres, and conscious slow fashion over mass manufacturing.