At Kaisori, every product is handcrafted with care, reflecting the rich heritage and skill of Indian artisans. While we strive to ensure your order reaches you in perfect condition, we understand that concerns may occasionally arise. Here’s how we address such situations:
No Refunds — Only Store Credit or Exchange
We do not offer cash refunds.
In case of a genuine issue, we offer store credit or facilitate an exchange, subject to the conditions outlined below.
Eligibility for Return or Exchange
-
You may initiate an exchange within 2 days from the date of delivery.
-
You must notify us within 48 hours of receiving the product by emailing clear photos and a short video of the issue to 📧 writetokaisori@gmail.com.
-
Requests raised after 7 days of delivery will not be accepted.
-
Returned products must be unused, in their original packaging, with tags and invoice intact.
Exchange / Store Credit Process
-
Once your return/exchange request is approved, we will issue a store credit equal to the product value (excluding shipping charges).
-
This credit can be used for a fresh purchase on 🌐 www.kaisori.com.
Please note:
-
Store credits cannot be encashed.
-
They cannot be used for offline purchases, exhibitions, or pop-up events.
-
All to and fro courier charges will be borne by the customer and adjusted against the store credit or exchange value.
-
Only one exchange per order is permitted. For additional exchanges, further courier costs will also be borne by the customer.
Not Eligible for Return or Exchange
-
Products that have been altered by the customer (e.g., blouse pieces cut, falls stitched, tassels added).
-
Minor colour or design variations, which are part of the handmade process and not considered defects.
-
Custom-made or pre-order products, unless received in a damaged condition.
-
Products that are used, damaged post-delivery, or returned without original packaging and tags.
Return Shipping Address
Kaisori India
Purva 270, E1103
C V Raman Nagar (Nagavarapalya)
Bangalore – 560093
📧 writetokaisori@gmail.com
Third-Party Purchases
This return policy applies only to purchases made directly on www.kaisori.com.
If your purchase was made through a third-party marketplace, please refer to that platform’s return policy.
Need Help?
For any queries or assistance, we’re happy to help.
📧 Email us at writetokaisori@gmail.com
Disclaimer
Kaisori reserves the right to amend or update this policy at any time.
Please refer to our website for the most current version.
We appreciate your support for handcrafted Indian traditions and our artisan communities.
